Shipping Policy

Thank you for shopping with Purenex. We want to give you a reliable, transparent, and enjoyable shopping experience. Please take a moment to read our shipping policy carefully.

1. Order processing

All orders are processed once payment has been successfully confirmed.

Processing time is generally 1-2 business days. During promotional periods, holidays, or times of high demand, slight delays may occur.

2. Delivery times

Estimated delivery time is generally 5-8 business days after your order has been processed and shipped.

Please note that delivery times may vary depending on destination, carrier, customs procedures, or external factors. The delivery times shown are estimates and cannot be guaranteed.

3. Shipping costs

Shipping costs are displayed at checkout before you complete your purchase.

If free shipping is indicated on our website, it will be applied automatically under the stated conditions.

4. Order tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

You can follow the status of your delivery using the tracking link provided.

5. International shipping

We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, and internationally. Delivery times for international shipments may vary depending on the destination and the customs procedures of the destination country.

6. Incorrect delivery address

Purenex is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated address information.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible at hello@purenex.pro. We will do our best to help, but we cannot guarantee changes once an order has already been processed or shipped.

7. Delivery delays

While we strive to deliver all orders within the estimated delivery time, delays beyond our control may occur.

Possible causes of delay include, among others:

• High order volumes
• Holidays or seasonal peak periods
• Carrier delays
• Customs or import checks
• Weather conditions or other external events

If your order is significantly delayed, please contact us at hello@purenex.pro.

8. Lost packages

If your package appears to be lost in transit, please contact us at hello@purenex.pro. We will do our best to help resolve the issue with the carrier.

9. Damaged shipments

If your order arrives damaged, please contact us within 48 hours of delivery at hello@purenex.pro.

Please send us your order number along with photos of the damaged item and packaging. Once we have reviewed your case, we will offer a replacement or a refund depending on the situation.

10. International deliveries

Depending on the destination country, international deliveries may be subject to additional customs duties, taxes, or import fees. These charges are collected by the relevant authorities and are outside our control.

Any customs duties, taxes, or import fees are the customer's responsibility, unless otherwise stated at checkout.

11. Contact us

If you have any questions about your delivery or our shipping policy, please contact us:

Purenex
Email: hello@purenex.pro
Website: purenex.pro